Pet Portraits Frequently Asked Questions
I would like to commission a portrait, what's my first step
We would recommend reading our Commission Information page and our prices guide, once you have done this, email us your photos so that we can start the ball rolling.
What size images shall I email and how many should I send?
We like to see the image at the size it came from your digital camera if possible. Often when photos are emailed, they are resized by the software. If this is the case, send only a few at a time, and try to override the 'reduce photo size setting'. This should insure we receive the original size photo from the camera. The more photographs you can send the better. We work from one main photograph for all subjects, however we do like to have others to refer to. It would be great if you could indicate which photograph best represents your pet, and which you would like us to work from. Also let us know which depicts his/her true colouring.
What quality of photograph do you need?
The better the quality of photograph, then the better the finished painting or drawing will be. Photographs should be clear, in focus with the subject occupying the majority of the frame. Photography Requirements >>
What are the differences between Oils and Pencils
We create portraits in pencil and oils. Our oil paintings are full colour paintings, painted using a brush on canvas and don't need to be framed under glass. Pencil drawings are hand drawn, black and white (greyscale) drawings on specialist paper using professional artists graphite pencils and do need to be framed under glass.
I would like more than one subject portrayed, can you work from separate photos?
Yes, even if you would like five or six pets in the same portrait its always best to photograph them individually. Have a read of our pet portrait photography section which should give you an idea of how to take good clear photos of your pet.
Are your portraits digital?
No. All of our portraits are hand painted using time honoured traditional methods. All of our portraits are hand painted and drawn by Nicholas and myself. Have a look at our studio diary to see our portraits develop.
How long will it take to complete a painting or drawing?
If you have a special date you require the portrait for, please let us know as soon as possible to see if this will fit within our schedule. If you are running out time for a special occasion you are purchasing a gift for, or you are unable to acquire photos without ruining the surprise, then our gift vouchers could be the perfect option for you. We provide our pet portraits gift vouchers in two ways - either sent via email or a beautiful boxed gift voucher sent via the regular mail. Visit our Gift Voucher page for more info.
Can I see my portrait before you send it to me?
Yes, on completion of your portrait we will email a photograph or scan to you for your approval. All portraits can also be viewed at various stages as they progresses on our Studio Diary.
When do I pay?
A deposit of £300 for oil paintings and £150 for pencil drawings can be made on our prices page. We accept all major credit and debit cards, paypal and bank transfers. We can also set up installments for any amount. Alternatively you can telephone us and we can take your order over the phone. Contact us >>
How Much is Postage and Packing and how the portrait sent?
This depends on the size and destination of your portrait and a full guide can be found on our prices page. We flat pack very safely and securely. For the UK portraits we use Special Delivery and Parcelforce. For overseas we use International Signed for / Airesure or Parcelforce Priority. We also try to use environmentally friendly products and packaging, everything we send our portraits in, can be reused or recycled.
Can you frame my painting or drawing
We are able to provide a full bespoke framing service and we highly recommend our wonderful framer Jane who frames all of our portraits for us. Please note pencil drawings are framed under glass and we are only able to offer this service for clients that are able to collect from our studio. To view the frames we have available, please visit Bespoke Framing >>
Can I use my painting or drawing commercially, or print it for my family?
Clients hold the copyright on their photo that we work from, however we retain the copyright and reproduction rights on the artwork created from the clients photo. We will never reproduce or sell your image in any form. We have a relationship with a printing company who can produce Giclee prints of your portrait for you to purchase at any time. If clients would like to use our artwork for business use, please let us know before ordering. For further information please visit our prints of your portrait.
Will you be displaying our painting or drawing on your web site?
Yes, the majority of our work will be displayed on our website. If clients are unhappy about their painting or drawing being displayed, they must let us know upon ordering.