fine art pet portraits by commission


Pet Portraits Terms & Conditions


14 Day Money Back Guarantee

We provide a 14 day money back guarantee from the date clients place their deposit with us. Deposits are £500 for oil paintings and £200 for pencil drawings. Clients will receive a full refund on their deposit if they cancel within 14 days. Refunds will be made to the card clients ordered with. After 14 days deposits are non refundable.


Final Payment Before Work Commences

Final payment must be made before work commences for the oil paintings and the pencil drawings. We will contact you one week prior to starting with an invoice for the final payment. At this point everything will be in place for your commission and we will be ready to start. Clients are committed to their portrait at this stage and the final total is non refundable.


Portrait Completion

When the portrait is complete we will email the client a watermarked final photo of the artwork for approval. If the client would like changes, they can let us know at this stage. We work with clients until they are 100% happy with the portraits. If however we cannot resolve the issue with the artwork, clients can opt to have their final payment refunded, minus card transaction fees. We have a 100% track record of satisfaction and this has never happened before.


Damage in Transit

We pack our portraits to a very high standard, however in the unlikely event your portrait is damaged, please photograph the packaging and artwork and email us immediately. The artwork would need to be returned to us in it's original packaging at the clients cost. We will advise the client of the best courier service to use. Once received we will create another portrait at no additional cost. The lead time will depend on our commissions list at that time.


Gift Vouchers / Deposit Paid with Commission Not Arranged

Clients often place a deposit to save a space in our commissions list without making any portrait arrangements, often also choosing to have a gift voucher card sent to the recipient. Usually clients purchase a £500 voucher towards an oil painting and £200 towards a pencil drawing in line with our deposits. These voucher deposits are non refundable.

Once the portrait has been arranged, either the purchaser or the recipient will be invoiced for the remainder of the portrait in line with our terms above. When the deposit is paid we will freeze our price list from the date of the paid deposit for 12 months. If redeeming after the 12 months, clients will be purchasing on our current price list. After the 12 months, their space in the commissions list is removed until such time as they return to us to arrange their portrait and we will try our best to create the artwork as soon as possible.


Currency Exchange

Prices are quoted in UK sterling. Conversions of our prices can be seen on our prices page. If you reside outside of the UK your bank will exchange the total to your currency at their own exchange rate. Please note that payments and refunds are in UK sterling and we cannot be held responsible for any loss due to exchange rate fluctuations.


Artwork Displayed on our website

We retain copyright on all artwork we produce and we reserve the right to use our paintings and drawings on our pet portraits website and for our own promotional material. We will not reproduce clients artwork for sale and we do not sell merchandise or allow anyone else use our work for profit. Customer emails in whole or in part may also be used as a testimonial on our website. If clients are uncomfortable having their artwork or emails displayed on our website, please let us know upon ordering.



Pet Portraits Privacy Policy

 


What personal information do we collect?

When placing a deposit of final payment you will be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. Your credit card information cannot be seen by ourselves. It is taken by our payment processing provider and is 100% secure.


When do we collect information?

We collect information from you when you place an order or subscribe to our newsletter. We do not sell or share your information with anyone.


How do we use your information?

We use the information to quickly process your transactions and send your paintings to you via courier. If you have any questions or concerns about this please do get in contact with us at any time. We are always happy to help our clients.


How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. When paying by credit/debit card your details will be encrypted as they are sent over the Internet. Your credit card company may carry out security checks to confirm it is you making the order. In the event your card is declined please contact your card issuer to authorize the transaction. Our payment page is secured using 'Secure Socket Layer' technology to allow for encryption of sensitive information. We have 'Automatic Fraud Screening' which guards our transactions with fraud screens, address and card verification checks, and 128-bit encryption.


Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.


Third-Party disclosure

We will not sell, distribute or lease your personal information to third parties. If you do not wish to use cookies, please adjust your browser settings. If ordering via telephone clients personal payment details will be destroyed once processed.


Third-party links

We do not include or offer third-party products or services on our website.


 

Contact us...

If there are any questions regarding our terms and privacy policy, or our pet portraits, you can contact us at any time.

 

Visit our Dedicated Websites

dog pet portraits
cat pet portraits
horse pet portraits
pencil portraits