Pet Portraits Terms & Conditions
Both Nicholas and myself, Melanie, retain the copyright on all of the artwork we produce and display. Nicholas and myself reserve the right to use our paintings and drawings on our websites and for our own promotional material. We understand how important it is to never reproduce clients artwork for prints or to be used on other websites. We never sell merchandise or allow anyone else use our work for profit. We often post client emails as testimonials on our website; however, if clients are uncomfortable having their artwork or emails displayed, please let us know as soon as possible.
14 Day Money Back Guarantee
As there is a lot of preparation to design and arrange a pet portrait, this never happens! However, if a client places a deposit and then decides against it, they are entitled to a full refund if canceled within 14 days from the date of placing their deposit to the card or bank they placed the order with. After 14 days, deposits are non-refundable.
Portrait Completion and Final Payment
When the portrait is complete, we will email the client a watermarked final photo of the artwork for approval. If the client would like changes, they can let us know at this stage. The final payment invoice is also sent at this stage. If there is an issue, we work with clients until they are 100% happy with the portrait. If, however, we cannot resolve the issue with the artwork, clients can opt to have their final payment refunded, minus card transaction fees. We have a 100% track record of satisfaction, and this has never happened before.
Damage in Transit
We pack our portraits to a very high standard; however, in the unlikely event your portrait is damaged, please photograph the packaging and artwork and email us immediately. The artwork would need to be returned to us in its original packaging at the client's cost. We will advise the client of the best courier service to use. Once received, we will create another portrait at no additional cost. The lead time will depend on our commissions list at that time.
Gift Vouchers
Gift vouchers are non-refundable and last two years from the purchase date.
Currency Exchange
As you may know, Nicholas and myself (Melanie) reside in the UK, and our base prices are always quoted in UK sterling. Clients can convert our pet portrait prices on our prices page. If clients are ordering from overseas, your bank will exchange the total to your currency at their own exchange rate. Payments and refunds are in UK sterling; however, unfortunately, we have no control over exchange rate fluctuations.
Pet Portraits Privacy Policy
What personal information do we collect?
When placing a deposit, you will be asked to complete an online Order Details Form where you will be required to enter your name, email address, mailing address, phone number, or other details to complete the order. This is so that we have a way of contacting you and know where we will be shipping the portrait to. We do not sell or share your information with anyone.
How do we use your information?
When placing a deposit or final payment, we will either provide our bank details for a transfer (which we assume you will delete once the transactions are complete), or if you are paying via debit or credit card, it will be made online securely. If you have any questions or concerns about this, please do get in contact with us at any time. We are always happy to help our clients.
What Are Cookies?
A cookie is a text file which is placed on the hard drive of the user who has visited the website. When you clear your history, you have the option of deleting your cookies. They can be removed at any time on any computer or device. The cookie information is stored for however long you keep your cookies for and each time you visit the website it will keep track of who you are. It only knows a small amount of information about you - for instance, how many times you visit a particular site, sometimes the times you visit, your browser, and the kind of device you are using. Many people don't like being tracked, hence blocking cookies. They can be helpful though, and some websites like online shops need cookies to work to be able to use them. For our website, you can block cookies or leave them; our website will still work the same! - https://www.aboutcookies.org/
Do we use 'cookies'?
Yes, we use a limited amount of cookies. We use cookies to help us understand how visitors use the site and measure traffic to our site using Google Analytics. If you would prefer not to allow any cookies, you can configure your browser to reject cookies from all or certain websites that you visit.
