| Terms and Conditions |
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Refunds
Customers have a 7 day money back guarantee upon ordering their portrait. As long as they request a refund within the 7 days they will be refunded in full without charge.
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Cancellations
If you wish to cancel your commission, please notify me as soon as possible. There will be a cancelation fee of 20% fee based on the total cost of payment. This is to cover shopping cart refund fees, administration, emails and mockups. If I have already started your portrait, there will be a charge for the time spent working on it.
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Copyright Information
I retain copyright on all the artwork I create. All commissioned artwork is displayed on the work in progress page and once complete moved to a gallery page. Customer emails, in whole or in part may be used as a testimonial in the customer comments and in the gallery section. If you would prefer me not to display these you can opt out when you fill out the terms form upon ordering.
Selected artworks are licensed to a small cross stitch company in the US. I respect the privacy of my clients, especially if their pets have passed, and so do not use my artwork for any additional financial gain.
All text and images must not be used or copied either in full or in part on this website
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Damage in Transit
In the unlikely event that a painting or drawing is damaged in transit, the artwork must be sent back to me in its original packaging, upon which I will repair or replace it. Overseas clients, please take photos of the artwork and email these to me to discuss the best course of action. |
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Delivery
Work on paintings or drawings will only commence once payment in full has been received. |
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Privacy
I would like to assure you that your personal information will never leave the confines of my website. My payment provider collects the information you give lawfully and in accordance with the Data Protection Act 1998. They store your name, address, telephone number and email address but will not pass those details onto any third parties (unless directed by a legal authority) You will not receive junk email, regular mail or unsolicited phone calls. |
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Security
You are able to order your portraits and gift vouchers directly from my website. I use Worldpay as my payment provider - the safest way of purchasing online.
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Melanie Phillips & Nicholas Beall, PO BOX 43, Lampeter, SA487WX
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