Terms and Conditions
Before ordering your pet portrait it is important you read our terms and conditions, if you have any questions please don't hesitate to email at any time.
7 Day Money Back Guarantee
Customers have a 7 day money back guarantee from the date of their order and they will receive a full refund.
Cancellation Before Artwork Begins
Clients make a non refundable deposit to secure a place in our client list - £300 for oil paintings and £150 for pencil drawings. If clients wish to cancel prior to artwork starting, after 7 days of ordering, the deposit is retained to cover shopping cart fees, office administration, preliminary mockups, website client list creation and client emails.
Full Payment before work commences
Full payment must be made before work commences. We invoice the final total just prior to starting which can be made online or by telephone.
Cancellation of Completed Artwork Before Shipping
If you wish to cancel on completion of the portrait before its shipped, we retain the deposit plus 50% of the final payment total.
Rejection of Portrait Once Shipped
On receiving an approved portrait you have 7 days to contact us about any changes required. If the portrait needs to be returned for alterations the client must meet the costs of shipping both ways. If after the changes have been made the customer is still not happy and would like a refund we retain the deposit plus 60% of the final payment total.
If a customer receives an approved portrait and wishes to have a refund but declines the opportunity for us to make changes, a refund will only be made once the client has returned the portrait to us in its original condition, in original packaging within 7 days. We retain the deposit plus 60% of the final payment total. We cannot refund framing, prints or shipping costs.
Prices are quoted in UK pounds. Conversions of our prices to can be seen on our prices page. If you reside outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that payments and refunds are in UK pounds and we cannot be held responsible for any loss due to exchange rate fluctuations.
Gift Vouchers are non refundable and are valid for 2 years from the purchase date. When redeeming, recipients who wish to add to their voucher will be purchasing on our current price list.
We deliver worldwide and provide a range of delivery services depending on the destination. Delivery costs can be found on our prices page.
Damage in Transit
We pack our portraits to a very high standard, however in the unlikely event your portrait is damaged, please photograph the packaging and artwork and email us immediately. The artwork is to be returned to us in its original packaging at the clients cost. Once received we will repaint or redraw the portrait at no cost. The lead time will depend on our client list at that time.
We retain copyright on all artwork we produce and we reserve the right to use our paintings and drawings on our pet portraits website and for our own promotional material. Customer emails in whole or in part may also be used as a testimonial on our website. We do not sell merchandise or allow anyone else use our work for profit or non profit. If clients are uncomfortable having their artwork or emails displayed on our website, please let us know upon ordering.