pet portraits terms and conditions by melanie and nicholas
We create, maintain and design our own website. It is not a template. It is unique to us - Melanie and Nicholas - Red Kite Studios. The text has been developed by ourselves over the course of many years. It is unique personalised information. It must not be copied or duplicated in any way.
We understand that many artists on the internet use our site as inspiration. We often see our layouts, text and our method of working duplicated which we find extremely frustrating.
Please be aware that all artists, websites and businesses are meant to be unique. What works for us here on our website and for our artwork, may not work for others. Please bear these points in mind when using our site as a guide.
We are also aware that our images are saved from time to time by browsers and visitors. We cannot stop this from happening, however if we see any of our images being used on other websites, we will ask for them to be removed.
We are happy to work with children and students on their school and college projects. Please email us and we will help you further.
We provide a 7 day money back guarantee from the date clients make their order with us. Refunds will be made to the card they ordered with.
If for any reason clients need to cancel their order they must contact us as soon as possible. At this point, clients will have either paid in full or paid a portion of the final cost of their portrait. There will be a cancellation fee which covers mockups, transaction fees, emails and general admin of £150.
Full payment must be made before work commences.
On receiving an approved portrait the client has 14 days to contact us about any changes required. If the portrait needs to be returned for alterations the client must meet the costs of shipping back to our studio. If after the changes have been made the customer is still not happy and would like a refund we retain the artwork for disposal and 50% of the total cost paid.
Prices are quoted in UK sterling. Conversions of our prices to can be seen on our prices page. If you reside outside of the UK your bank will exchange the total to your currency at their own exchange rate. Please note that payments and refunds are in UK sterling and we cannot be held responsible for any loss due to exchange rate fluctuations.
Email Gift Vouchers are non refundable and are valid for 2 years from the purchase date. When redeeming, recipients who wish to add to their voucher will be purchasing on our current price list.
We pack our portraits to a very high standard, however in the unlikely event your portrait is damaged, please photograph the packaging and artwork and email us immediately. The artwork is to be returned to us in its original packaging at the clients cost. Once received we will create another portrait at no additional cost. The lead time will depend on our client list at that time.
We retain copyright on all artwork we produce and we reserve the right to use our paintings and drawings on our pet portraits website and for our own promotional material. We will not reproduce clients artwork for sale and we do not sell merchandise or allow anyone else use our work for profit. Customer emails in whole or in part may also be used as a testimonial on our website. If clients are uncomfortable having their artwork or emails displayed on our website, please let us know upon ordering.