Pet Portraits Terms and Conditions

pet portraits terms and conditions by melanie and nicholas

Tel: +44 (0)1559 384628

Pet Portraits Terms and Conditions

Before ordering your pet portrait it is important you read our Pet Portraits Terms and Conditions. If you have any questions please don't hesitate to email at any time.

7 Day Money Back Guarantee

Customers have a 7 day money back guarantee from the date of their order and they will receive a full refund.

Cancellation Before Artwork Begins

Clients make a non refundable deposit to secure a place in our client list - £500 for oil paintings and £150 for pencil drawings. If clients wish to cancel prior to artwork starting, after 7 days of ordering, the deposit is retained to cover shopping cart fees, office administration, preliminary mockups, website client list creation and client emails.

Full Payment before work commences

Full payment must be made before work commences. We invoice the final total two weeks prior to starting.

Cancellation of Completed Artwork Before Shipping

If you wish to cancel on completion of the portrait before its shipped, we retain the deposit plus 50% of the final payment total.

Rejection of Portrait Once Shipped

On receiving an approved portrait you have 7 days to contact us about any changes required. If the portrait needs to be returned for alterations the client must meet the costs of shipping both ways. If after the changes have been made the customer is still not happy and would like a refund we retain the deposit plus 60% of the final payment total.

If a customer receives an approved portrait and wishes to have a refund but declines the opportunity for us to make changes, a refund will only be made once the client has returned the portrait to us in its original condition, in original packaging within 7 days. We retain the deposit plus 60% of the final payment total. We cannot refund framing, prints or shipping costs.

Currency Exchange

Prices are quoted in UK pounds. Conversions of our prices to can be seen on our prices page. If you reside outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that payments and refunds are in UK pounds and we cannot be held responsible for any loss due to exchange rate fluctuations.

Gift Vouchers

Gift Vouchers are non refundable and are valid for 2 years from the purchase date. When redeeming, recipients who wish to add to their voucher will be purchasing on our current price list.

Damage in Transit

We pack our portraits to a very high standard, however in the unlikely event your portrait is damaged, please photograph the packaging and artwork and email us immediately. The artwork is to be returned to us in its original packaging at the clients cost. Once received we will repaint or redraw the portrait at no cost. The lead time will depend on our client list at that time.


We retain copyright on all artwork we produce and we reserve the right to use our paintings and drawings on our pet portraits website and for our own promotional material. Customer emails in whole or in part may also be used as a testimonial on our website. We do not sell merchandise or allow anyone else use our work for profit or non profit. If clients are uncomfortable having their artwork or emails displayed on our website, please let us know upon ordering.

Privacy Policy, Cookies and Security

We will not sell, distribute or lease your personal information to third parties. Cookies are used in the shopping cart, but only to keep track of the contents of your shopping cart. If you do not wish to use cookies, please adjust your browser settings. If ordering via telephone clients personal payment details will be destroyed once processed. When paying by credit/debit card your details will be encrypted as they are sent over the Internet. Your credit card company may carry out security checks to confirm it is you making the order. In the event your card is declined please contact your card issuer to authorize the transaction. Our shopping cart is secured using 'Secure Socket Layer' technology to allow for encryption of sensitive information. We have 'Automatic Fraud Screening' which guards our transactions with fraud screens, address and card verification checks, and 128-bit encryption.

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