Pet Portraits Terms & Conditions

Both Nicholas and myself, Melanie, retain the copyright on all original artwork we create. We reserve the right to display completed paintings and drawings on our websites and use them for our own promotional purposes.

We fully understand how personal commissioned artwork is. We never reproduce client artwork as prints, never sell merchandise, and never license our work to third parties. If any client would prefer their artwork or testimonial not to be displayed, please let us know and we will of course respect that request.

Bespoke Commissions & Deposits

All pet portraits are commissioned individually and created specifically for each client and their pet. As such, they are considered bespoke, personalised artwork.

To secure a place in our commissions diary, a deposit is required. Once a commission is booked, this deposit is non-refundable, as it reserves studio time and covers preparatory work which cannot be recovered or resold.

This is in accordance with UK consumer law relating to bespoke goods made to a client’s specification.

If, in the unlikely event, we are unable to proceed with a commissioned portrait, the deposit will be fully refunded.

Final Payment

Once the portrait is ready to begin, we will email the client with an invoice for the final balance. Work will commence once the final payment has been received, unless an alternative payment arrangement has been agreed in advance.

Portrait Completion & Approval

When the portrait is complete, we will email a watermarked photograph of the artwork for approval. At this stage, clients may request reasonable adjustments.

We work closely with every client to ensure they are completely happy with their portrait. In the rare event that an issue cannot be resolved, the final payment may be refunded, minus any card processing fees. This situation has never arisen, and we are proud to have a 100% satisfaction record.

Damage in Transit

All portraits are packed to a very high professional standard. In the unlikely event that artwork is damaged during transit, please photograph both the packaging and the artwork and contact us immediately.

The artwork will need to be returned to us in its original packaging at the client’s cost. Once received, we will create a replacement portrait at no additional charge. Lead times will depend on our current commissions schedule.

Gift Vouchers

Gift vouchers are non-refundable and are valid for two years from the date of purchase.

Currency & Overseas Payments

All prices are quoted in UK sterling. Clients ordering from overseas should note that their bank will apply its own exchange rate.

All payments and any refunds are processed in UK sterling. We are unable to control or compensate for currency exchange fluctuations.

Privacy Policy

What information do we collect?

When placing a deposit or final payment, clients are asked to provide contact and delivery details so that we can complete the commission and safely ship the artwork. We never sell or share personal information with third parties.

Payment Security

Payments are made securely either by bank transfer or online card payment. Bank details provided for transfers are assumed to be deleted by the client once payment is complete.

Cookies

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