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Portraits Frequently Asked Questions
The questions below are just a few popular ones that we have been asked over the years. If you have any questions that haven't been answered here just drop us a line and we will be more than happy to help.
I would like to commission a portrait, what's my first step?
We would recommend reading out 'How it works' Guide and once you have done this, why not email us your photos so that we can start the ball rolling.
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Do you work from photos or real life?
We always work from photos and return any hard copies with the finished artwork. Yes, sending your photographs via email is the safest option, and quickest. If you are sending digital images, please send them in a jpeg format at the highest resolution.
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What size images shall I email and how many should I send?
We like to see the image at the size it camer from your digital camera. Often when photos are emailed, they are resized by the software. If this is the case, send only a few at a time, and try to override the 'reduce photo size setting'. This should insure we receive the original size photo from the camera. The more photographs you can send the better. We work from one main photograph for all subjects, however we do like to have others to refer to. It would be great if you could indicate which photograph best represents your pet, and which you would like us to work from. Also let us know which depicts his/her true colouring.
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What quality of photograph do you need?
The better the quality of photograph, then the better the finished painting or drawing will be. Photographs should be clear, in focus with the subject occupying the majority of the frame. Photographs showing subjects in the distance aren't usually good enough to work from.
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What are the differences between mediums
We create portraits in graphite pencil and oils. We have a page which shows the mediums and explains a little about them here - Medium Guide. To help you decide why not email us your photos and we will be able to give you our professional opinion.
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Are your portraits digital? Are your portraits painted in Asia?
No. All of our portraits are hand painted using time honoured traditonal methods. No all of our portraits are painted by Nick and myself - hence the long waiting list! Have a look at our portraits in progress blog to see our portraits develop on our portraits in progress blog.
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Can I have a background?
Yes, backgrounds can be completed in all mediums. Why not have a look at our gallery pages to give you an idea of what you could have.
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I would like more than one subject portrayed, can you work from separate photos?
Yes, even if you would like five or six pets in the same portrait its always best to photograph them individually.Have a read of our pet portrait photography section which should give you an idea of how to take good clear photos of your pet.
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How long will it take to complete the painting or drawing?
We are both working to around a 14 week timetable depending on the time of year. We work on a first come first served basis however we do try to meet special dates. Please let us know as soon as possible so that we can organize our schedule.
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Can I see my portrait before you send it to me?
Yes, on completion of your portrait we will email a photograph or scan to you for your approval. All portraits can also be viewed at various stages as they progresses on our portraits in progress blog.
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How much will my portrait cost?
There are many options and you can view a detailed price guide of all of the mediums and sizes on the prices page. If you would like to discuss your needs please email us for a quote.
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How Much is Postage and Packing?
Postage depends on the size and destination of your portrait. Full prices can be viewed on our prices page.
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How is my painting or drawing sent?
Artwork is be securely packaged with bubblewrap and gallery standard packaging. UK parcels are delivered using Special Delivery or pasrcelforce. Overseas parcels are sent via International Signed For or Global Parcelforce.
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Can you frame my painting or drawing?
Yes! We have a wonderful array of frames available. We use the best craftsman framer and materials and you can read more about this service in our framing section.
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Can I order a Gift Certificate or gift voucher?
Yes, we have professionally printed cards with our artwork on to give as gift vouchers, or we create gift voucher webpages which include photos of your pets/animals/subject, messages from friends and family, message from either myself or Nick. For more information please take a look at our giftvoucher section and don't hesitate to email us at any time for further information.
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Can I use my painting or drawing commercially, or print it for my family?
We retain the reproduction rights on all of our original art work. You hold the copyright on your photo that we work from, however we retain the copyright on the artwork created from that image. If you are looking to commission a piece of artwork for business use, please contact us to discuss your options. We also have access to a printing company who can produce high quality giclee prints of your portrait at any time. Please visit our prints of your portrait page for further information.
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Will you be displaying our painting or drawing on your web site?
Yes, the majority of our work will be displayed on our website. If clients are unhappy about their painting or drawing being displayed on the website, they must let us know upon ordering.
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