Initial Contact
The first step is sending your photos and letting us know a little about your requirements. You can email your photos or upload them via our online form or mail them to us on cd. Please visit our contact page for further details.
Composites & Choosing the right medium for you
Once we have discussed your needs and received your photos we will create you a composite of how your portrait could look. This often helps clients to decide which medium they would like, and if you would like to read more about the differences between the mediums, please read our Medium Guide for more information. If you would like more than one pet in the scene, this is a good stage to make sure the size relationships are correct between each pet and decide on background choices.
Making Payment
Once we have decided upon the composite, payment can be made in our Online Shop. We offer two payment providers - RBSWorldpay and Paypal. We have integrated a professional shopping cart in conjunction with RBSWorldpay and Paypal so clients can choose which they would prefer to pay with. Both payment providers are equally secure and this means you can be safe in the knowledge that your card and transaction is secure. If you are unsure of which portrait to order, but you would like to secure a place in our waiting list which can be viewed on on the right hand side of our Portraits in Progress Blog, then simply make a deposit and we can discuss your needs in the knowledge your slot is safe.
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Timescale's
Both Nick and myself are currently working to a 15 week timetable and we work on a first come first served basis. We provide gift certificates and gift cards for those who would like to give a portrait as a gift for a special date if we are unable to meet your deadline. Click here to read more about our gift certificates and gift cards >>
Portraits Progress
All clients are able to view their portraits progress on our Portraits in Progress Blog which can be viewed at all times from our top navigation. We will email when your portrait has been started so you can watch its development and you can comment on the blog about the painting or drawing at any time.
Stages are uploaded for you to see and sometimes for the larger oils we create a flash slide show at the end so you can see the steps together. We sometimes have photos of us painting and short video clips of the painting in progress too.
Traditional Painting Methods
Both Nick and myself have completed all of the paintings and drawings you see on this website. None of our work is mass produced. We paint in the traditional sense with brush and canvas or pencil and paper, none of the work you see is digitally produced. If you would like to read more about our process you can visit our Portrait Guide.
Portraits Final Scan
To ensure that every client is 100% happy with their portrait before its shipped, we provide a high resolution watermarked version for their approval. This image is emailed to the client and any amendments / alterations can be made, before we send the portrait out.
Packaging & Delivery
All of our portraits are sent flat packed and are protected with strong packaging to avoid damage through the mail. Our portraits are packed using 'Art Gallery & Museum' recommended materials, safely and securely for delivery worldwide. You can view an illustration of our packing materials below, and a portrait packed ready to be posted too.
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The cost of the portrait does not include delivery. Due to the time spent on each drawing and painting and the value of each portrait, we have tried and tested many delivery methods. We feel we have come up with the most safe and secure way of sending our portraits worldwide. We use the following services for posting our portraits, depending on the size of the portrait its destination - Special delivery, Parcel Force 48, International Signed For and Global Express ParcelForce. We use professional Courier companies who take great care of the artwork in transit. This, coupled with our years of experience in packaging our portraits, means we are confident that your portrait will arrive to you in pristine condition. Delivery prices vary depending on which delivery service you choose. The delivery can be chosen in the shopping cart, we have a section of buy now buttons for UK Delivery and Overseas Delivery.
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What Next?
Why not read our clients story section which illustrates very simply, a commission from start to finish, to see how these particular clients went about the process. Its going to be slightly different for everyone as all of our commissions are unique! However it will give you a good idea of what to expect and the excitements that lie ahead of you when commissioning your own painting or drawing from us. Read a Clients Story.. >>
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